If you use the latest 5.5u2 DELL iso from our ftp, boot up
the host with either NPAR on or off, the nic’s in iDRAC will show up/up, the
switch will say up/up, however vSphere will say Down, half-duplex.
To resolve this issue run esxcfg-vnics –a <vnic> to
set it to auto-negotiation (the driver seems to have overridden this). This
will make the nic’s come online. It seems to survive reboots.
Biggest
challenges with most of the service providers are facing today : - No
way / poor feedback capturing -
Lack in Product Management experience to improve based on the 3 party feedback
(Internal, Customer and Partners/investors/vendors) -
Competing with Big fishes/crocs i.e. Azure and Amazon against their
strongest game i.e. IAAS and PAAS and still trying to be competitive -
Not realizing which market to target or which one to avoid -
Considering Technology as the game changer for their offerings - Forgetting
the importance of Enterprise Architecture / SOA within this environment which
will become the important part to innovate later -
Poor analytics on the market requirements, their marketing campaigns, long term
market shift -
Doing large CAPEX instead of considering Partner model (use companies i.e.
ServiceNow etc which can provide SAAS based Service Management Solution instead
of investing money from their pocket) -
Lacking domain expertise and lacking domain and country regulations -
Lacking architecture experience in such a massive and complex environments -
Resources capabilities and Roadmap -
Running operations in a similar fashion the way they run in single
organization. Lacking understanding of ISO 27000:7 - Forgetting International
Standards and importance of them to bring competitiveness : ISO 27001/2 , ISO
27005, ISO 22301, ISO 24762, ISO 27031, PDPA, SSAE SOC 1 / 2,
Data Sovereignty, Auditing, Pan Tests - Losing Governance
internally -
Forgetting importance of Domain and IT Compliance : SOX, HIPAA, PDPA, MCTS, PCI
DSS etc. -
Missing BCP and DR as key backbones for their business -
Weak Marketing
Few
ways you can impress your customers:
1.
Architecture Pulling back
the curtain on the architecture of the vendor’s cloud hosting platform will
help you evaluate if it is right for your business. For companies looking to
host business-critical applications, the cloud vendor’s underlying datacenter,
network, storage, and compute infrastructure should mirror the features of a
typical enterprise-class computing platform as well as offer the advanced
capabilities associated with cloud computing, such as elastically scalable
computing resources. Key
Datacenter Infrastructure should include:
Fully Independent “A” and “B” Power
Systems to all Physical Devices
SWIP and RWhois Support (i.e. ability to
re-assign IPs to Customers)
Network Layer Load Balancing
Network Layer Intrusion Detection and
Prevention
Network Layer Firewalls
MPLS and Virtual Private Networking
Support
Geographically Redundant DNS Service
Edge Caching and Routing Service Options
(i.e. CDN Services)
Key Storage
Infrastructure should include:
Elastically Scalable Tier0, Tier1 and
Tier 2 Enterprise SAN Storage
Fully Redundant Multi-Gbps Fibre Network
Proven Ability to Handle High I/O
Applications
Key Compute
Infrastructure should include:
Elastically Scalable CPU and Memory
Resources
Live Migration Across Physical Hosts
Automated Recovery from Failed Physical
Hosts
Support for Oracle, SQLServer, and MySQL
Clustering
Commodity
cloud offerings – such as Amazon and RackSpace – lack many (if not all) of
these building-blocks necessary to support enterprise-class hosting
environments.Without these fundamental building blocks, the ability of the
vendor’s cloud platform to adequately address core ITSM requirements and
satisfy the IT requirements of medium to large organizations over the life of
the project is compromised. For example, the ability to schedule
application-level backups or accessing persistent data storage without
impacting network performance and causing application latency is a straight
forward requirement of most business-critical applications but are not
supported in Amazon’s mono-network EC2 architecture. Integrated
policy and workflow engines and other advanced service management toolsets are
another way enterprise cloud hosting platforms set themselves apart from their
consumer-oriented counterparts. 2.
Tools Do far more,
far better, and with far less IT resources! To realize this universal goal, an
enterprise-class cloud hosting platform must reinforce the integrity of ITSM
best practices around application development, staging, production, and
disaster recovery while streamlining the necessary IT resources required to
support these best practices. This requires an advanced administrative toolset
to drive efficient and effective service delivery (e.g. capacity, continuity,
and availability management) and support (e.g. incident, change and release
management). Key ITSM tools that should be part of an enterprise-class cloud
hosting offering include:
Web Based Control Panel/Customer Service
Center
Web Based Incident, Change, and Request
Management System
Integrated Change Auditing and Control
Systems
System Templates for Rapid re-deployment
of your Application and OS Configuration
Incremental System Snapshots with Roll
Forward and Back Capability
VM and Application Level Data Backup and
Archiving
System and Application Performance and
Availability Monitoring and Reporting Tools
Local and Remote Data Replication Tools
Benchmark Performance and Security
Testing Tools
Service Level Agreement (SLA) Management
Tools
Web Services APIs for integration with
Cloud Tools and Resources
Few cloud
hosting offerings currently include all of these ITSM tools. And while it is
possible to combine the services of multiple vendors to create an equivalent
suite of management tools, as we saw with Amazon’s mono-network architecture,
it is not always certain the underlying architecture of the vendor’s cloud will
support them. ITSM
best-practice also dictates that production systems are replicated to a
disaster recovery site to ensure business continuity. Although very important,
the cost of implementing and maintain this best practice is extremely
high. 3.
Security Information
security is the most significant barrier CIOs see to adopting cloud hosting
services. While this is a multi-faceted issue, from a technology point of view
there are no inherent security risks or benefits associated with cloud
computing relative to other Internet accessible computing platforms. The same
principles and toolsets apply. CIOs must do the same due diligence with a cloud
hosting platform as they would with their own internal IT departments or
traditional IT outsourcer to make sure their Information Security Management
System (ISMS) is being supported. In fact, a trustworthy enterprise-cloud
vendor should enhance an organization’s ability to protect the integrity of its
business information and navigate ever rougher regulatory waters. Ways this can
be achieved include: A. Requiring the cloud
vendor to be certified against internationally recognized information security
standards, such as SAS 70/SSAE 16, ISO 27001 and PCI. Certification against one
or more of these standards is normally required of IT outsourcers to meet the regulatory
requirements governing Ecommerce transactions or the management of personal and
financial information. B. Requiring the Cloud
vendor to have a multi-layered information security infrastructure integrated
into its cloud hosting infrastructure to protect against data intrusion,
corruption, and loss. These systems include:
Flexible Service Agreements that address
Risk and Accountability
Integrated Vulnerability and Compliancy
Assessment Tools
Integrated Change Auditing and Control
Systems
Local and Off-Site Data Backup and
Archiving Services
Integrated Network Layer Intrusion
Detection and Prevention
Integrated Network Layer Firewalls
Integrated Virtual Private Networking
(VPN)
Support for Private MPLS Network
Connections
Strict Access Control and Acceptable Use
Policies
DDOS Mitigation Tools and Policies
C. Avoiding
mass-market Cloud services. At some level, every cloud hosting service, like
the Internet itself, is a shared network. As a result, what others do on that
network can and will, at some point, affect your business. The risk increases
exponentially if the cloud vendor is targeting the mass-market with cheap
prices and automated sign ups. On this type of cloud hosting platform you can
be certain that network abuse is a significant issue and customers are
routinely sideswiped by Denial of Service (DoS) type attacks and blacklisted IP
blocks. This is a well-publicized problem on Amazon EC2 but the problem is
universal.[5] The best protection is to choose a vendor who caters to
businesses and organizations conducting real business over the Internet and
subscribing to sound ISMS principles. Hosting
facilities must be SSAE 16 SOC 1/2 certified with security status 5.
Support Services The majority
of the cloud hosting offerings on the market are essentially self-help
services. At best, organizations can subscribe to a “live” help desk service
that is reactive and focused on request and incident management. This may be
enough for organizations with solid web hosting experience and adequate IT
staffing. However, many organizations need much more. They need a partner who
is an expert in the delivery of business-critical applications over the
Internet. They need someone to understand their business and application
requirements in detail and work proactively through the entire IT lifecycle to
achieve their goals. If this is your organization then key things to look for
in a managed cloud hosting vendor, include:
Support for all aspects of service
delivery, including the application stack
Ability to work proactively through the
complete IT lifecycle
Service Level Agreement (SLA) with
end-user centric performance objectives
Adoption of ITIL best-practices,
particularly around change management
Technical Account Managers dedicated to
your account
24x7x365 Service Desk coverage
Feedback collection team
Feedback Processing Team
As one would
expect, the shape of cloud hosting computing is fuzzy and changing rapidly. It
is still early days and new vendors are entering the market regularly with
different service philosophies, target markets, and solutions all under the
same cloud hosting banner. In this environment, it is particularly important
for CIOs to analyze carefully the underlying objective, architecture, tools,
security, and support behind a vendor’s cloud hosting platform. Only then can
they evaluate if a particular cloud can achieve the optimal balance between
affordability and system availability, capacity, security, scalability, and
manageability that is right for their business requirements in the short and
longer term.